Technical Lead Adobe
Denver, CO

Job Description

Marketo an Adobe Company provides easy-to-use, powerful and complete marketing software that propels fast-growing small companies and global enterprises, turning marketing from a cost center into a revenue driver. Marketo's marketing automation and sales effectiveness software - including the world's first integrated solution for social marketing automation - helps thousands of companies around the world streamline marketing processes, deliver more campaigns, generate more win-ready leads, and dramatically improve sales performance.

The Tier3 Engineers are integral part of technical critical issue management group working closely with developers, Platform and database engineering teams. As a member of Tier 3 Critical issues team, you will drive resolution of complex technical issues from Marketo customers.

We partner with our employees to provide an exciting work environment that everyone has an opportunity to craft. We value phenomenal teammates who are self-directed and want to influence the next wave in SaaS technology and Service innovation.

What you'll do

* Drive resolution of technical complex issues working with application stakeholders development and business operations teams.
* Assist customers with solving REST API calls/curls: demonstrating knowledge with software such as Postman and SoapUI
* Solve and Develop standard methodologies for running analytics within Big Data/Hadoop technologies
* Write SQL queries from system database in order to pull needed complex customer data to support any reported issues/product defects
* Evaluate and provide feedback on future technologies and new releases/upgrades
* Partner with Engineering personnel to prioritize and raising issues as necessary
* Share standard methodologies with team members to enhance the quality and efficiency of customer support and supply articles to our knowledge base
* Translate business needs into product requirements and work with product management to add enhancements
* Provide developer support to partners and vendors

Is this you?

* BA/BS Degree in a related discipline or equivalent experience
* 7 plus years' experience in software services, Development
* Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels
* Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
* Provide business and technical solutions to help customers optimize use of solution. Excellent Organizational skills -ability to prioritize, manage, multi-task and execute projects cross-functionally
* Experience with enterprise software solutions; ideally Marketing Automation, RPM, CRM, RPM, or enterprise applications in a SaaS environment
* Knowledge & hands-on experience with programming and scripting languages, web services, web development, relational databases a plus
* Demonstrable experience in one or more of the following additional areas a plus: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP)

About Marketo an Adobe Company

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.